News & Press
Keep up to date on what’s happening at CloudfloorDNS
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12-23-19 - CloudFloorDNS Holiday office hours
Happy Holidays from all of us at CloudFloorDNS! Our offices will be closed on December 24 & 25th to allow our employees to enjoy the Christmas holiday with their friends and family. We’ll be reopening on December 26th. For the New Year holidays we’ll be closing on Jan 1st and re-opening on January 3rd 2020.
11-26-2019 - CloudFloorDNS offices closed for Thanksgiving
Our US offices will be closed for Thanksgiving Holiday beginning at 3PM EST on November, 27th 2018 and we’ll be reopening on Monday, December 2nd.
06-03-2019 - Offices Closed for 4th of July Holiday
Our US offices will be closed for the Fourth of July Holiday beginning at 3PM EST on July 3, 2019 and we’ll be reopening on Friday July 5th 2019 with limited hours. For any support issues please use the helpdesk to submit a ticket as there will be no or very limited phone support during these times
05-24-2019 - US Offices closed for Memorial Day Holiday
Our US offices will be closed for Memorial Day Holiday beginning May 25, 2019 and we’ll be reopening on May 28th 2019. Please use the helpdesk to submit a ticket for any emergency support issues
12-31-2018 - US offices will be closed for New Years Holiday
Our US offices will be closed for New Years Holiday beginning December 31, 2018 and we’ll be reopening on January 2nd 2019. Happy New Year and please use the helpdesk to submit a ticket for any emergency support issues
12-21-2018 - Offices closed for Christmas Break
Our US offices will be closed for Christmas Holiday beginning December 24, 2018 and we’ll be reopening on December 27th 2018. Please use the helpdesk to submit a ticket for any emergency support issues
11-21-2018 - CloudFloorDNS offices closed for Thanksgiving Holiday
Our US offices will be closed for Thanksgiving Holiday beginning November, 22 2018 and we’ll be reopening on Monday, November 26th
07-03-2018 - CloudFloorDNS offices closed for Labor Day Holiday
Please note that the CloudfloorDNS offices will be closed for the Labor Day holiday weekend from Saturday 9/1/18 through 9/3/18 and we will re-open on Tuesday 9/4/18
07-03-2018 - CloudFloorDNS offices closed for Independence Day Holiday
Please note that the CloudfloorDNS offices will be closed for the 4th of July holiday on Wednesday 7/4/18. We will re-open on Thursday 07/05/2018
06-19-2018 - New WAF added to help prevent attacks
On June 15, 2018 at 23:01 an attack was launched against our DNS Management panel. This attack lasted for approximately 6 hours and ultimately caused an overflow on a Dynamic DNS update service page which had corrupted some DNS data.
After determining what happened on the day of June 16, 2018 a restore of previous data was done which had an adverse affect on the resolution of DNS for some customers. There was an approximate time of 31 minutes which some customers DNS could not be resolved. We have corrected this security issue on this Dynamic DNS update page and will be sunsetting this service at the end of July 2018 If users would like to update their dynamic IP Address via a script or automated program after July they can do so by requesting access to our API. To further prevent issues like this from occurring we have implemented a WAF (Web Application Firewall) for added security so this type of incident will never happen again. For our enterprise DNS customers that experienced outages or degradation in service you can request SLA service credits by making a written request in the helpdesk
05-24-2018 - Updated GDPR information
11-22-2017 - CloudfloorDNS offices will be closed Nov 23rd through Nov 26, 2017 for Thanksgiving Holiday
Please note that during the US Thanksgiving Holiday CloudfloorDNS will have limited support on Thursday November 23, 2017 through Friday November 26, 2017 and we will re-open with normal hours on Monday November 27th.
07-02-2017 - CloudfloorDNS offices will be closed for the Independence Day holiday on Tuesday 07-04-2017
Please note that the CloudfloorDNS offices will be closed for the Independence Day holiday on Tuesday 07-04-2017 and will re-open on Wednesday July 5th 2017
05-26-2017 - CloudfloorDNS offices will be closed for the Memorial Day and Spring Bank holiday on Monday 05-29-2017
Please note that the CloudfloorDNS offices will be closed for the Memorial Day and Spring Bank holiday on Monday 05-29-2017 and will re-open on May 30th, 2017
05-15-2017 - Lower Pricing on .GG & .JE domains
We’ve lowered our pricing on .GG and .JE TLD’s – .JE and .GG new registrations are now 65GBP and renewals are 45GBP. .CO.GG and .CO.JE new registrations are 45GBP and renewals are 20GBP
02-16-2017 - CloudfloorDNS offices will be closed for the Presidents Day holiday on Monday 02-20-2017
Please note that the CloudfloorDNS offices will be closed for the Presidents Day holiday on Monday 02-20-2017 and will re-open on Feb 21st, 2017
12-29-2016 - CloudfloorDNS offices will be closed for the New Year holdiay on Monday 01-02-2017
CloudfloorDNS offices will be closed for the New Year Holiday on Monday 01-02-2017 and will re-open on Tuesday January 3rd. We wish you all a healthy and prosperous New Year!
12-22-2016 - CloudfloorDNS offices closed for the Christmas holiday through 12-26-2016
Please note that the CloudfloorDNS Offices will be closed for the Holidays from 12/23/16 – 12/26/2016 and we will re-open on December 27th, 2017. Our staff will be monitoring urgent issues and our call center will be open during this time. Happy Holidays from all of us at CloudfloorDNS!
10-26-2016 - CloudfloorDNS integrates GEO URL Forwarding options into GEO DNS Director Service
CloudfloorDNS integrates GEO URL Forwarding options into GEO DNS Director Service
Download a PDF copy of the Press Release
CloudfloorDNS integrates GEO URL Forwarding options into GEO DNS Director Service
October, 26 2016 09:00 AM Eastern Standard Time
BURLINGTON, Mass.–(BUSINESS WIRE)–CloudfloorDNS, a global Managed DNS and Domain Management service provider, announced today that it has added GEO URL Forwarding options to its Enterprise GEO DNS Director service. CloudfloorDNS is an Everbridge (NASDAQ: EVBG) company.
As organizations increasingly move to the Cloud and utilize CDN and SaaS applications, DNS settings become more complex with multiple CNAMES that may not be compatible with traditional DNS and GEO DNS services. Organizations utilizing the CloudfloorDNS GEO DNS Director without URL options would be limited to GEO routing A-Records to IP addresses only.
By using the GEO DNS Director with URL Forwarding, customers can discover the precise geographic location of web visitors and send them a different URL or site designed for their location such as language, currency, pricing and other content that is more appealing to the local audience. For example: a customer in the US might be sent to one website with pricing in USD while a visitor from Mexico sees the pricing in MXN and web content in their local language. Delivering custom localized content including language and currency keeps visitors engaged which in turn leads to higher conversion rates.
“Geographic DNS responses are only fractionally accurate and do not respond with much more than an IP Address or CNAME. DNS Director with URL Forwarding using a direct http(s) connection touches the client directly and a more precise geographic location can be established among other information useful to our clients,” said Jeff Cronstrom, Sr. Director of DNS Engineering at CloudfloorDNS. “This new addition of URL forwarding puts more power in our customer’s hands at the DNS level and gives more finite control on what content their web visitors and customers are presented with.”
For more information on CloudfloorDNS Managed DNS services and GEO DNS Director, please visit http://www.cloudfloordns.com
CloudfloorDNS is a global provider of managed DNS and provides DNS, Secondary DNS, GEO DNS, Server Monitoring, DNS Failover and other DNS related services, as well as Domain Registration with over 180 TLD’s. CloudfloorDNS offers low cost, highly resilient Anycast DNS and related services and has over 66,000 domain names with customers in over 190 countries. CloudfloorDNS is a subsidiary of Everbridge. For more information about CloudfloorDNS and its services, see the company’s website at http://www.cloudfloordns.com
09-03-2016 - CloudfloorDNS offices closed for the Labor Day Weekend through 09-05-2016
Please note that the CloudfloorDNS offices will be closed for the long holiday weekend from Saturday 9/3/16 through 9/5/16 in observance of Labor day. We will re-open on Tuesday 09/06/2016
07-01-2016 - CloudfloorDNS offices closed for the Independence day Weekend through 07-04-2016
Please note that the CloudfloorDNS offices will be closed for the long holiday weekend from Saturday 7/2/16 through 7/4/16 in observance of Independence day. We will re-open on Tuesday 07/05/2016
05-30-2016 - CloudfloorDNS offices closed for the Memorial Day Weekend through 05-30-2016
Please note that the CloudfloorDNS offices will be closed for the long holiday weekend from Saturday 5/28/16 through 5/30/16 in observance of memorial day. We will re-open on Tuesday 05/31/2016
03-30-2016 - DDOS Attack on Anycast DNS network
Please be advised the CloudfloorDNS Anycast Network is currently under a massive DDoS attack and we are working with our upstream providers to mitigate the issue as quickly as possible.
02-29-2016 - .UK Domain Registration price are increasing
Due to a 50% price increase in Nominet’s domain pricing (Nominet is our .UK upstream registry) we are forced to increase our domain prices on all domains that end in .UK effective immediately. We apologize for the inconvenience and hope to continue to serve you for all of your DNS and Domain Management needs.
02-10-2016 - CloudfloorDNS Server and Performance Monitoring Integrates into the Everbridge Unified Critical Communications Platform
CloudfloorDNS Server and Performance Monitoring Integrates into the Everbridge Unified Critical Communications Platform
Download a PDF copy of the Press Release
CloudfloorDNS Server and Performance Monitoring Integrates into the Everbridge Unified Critical Communications Platform
February 10, 2016 09:25 AM Eastern Standard Time
BURLINGTON, Mass.–(BUSINESS WIRE)–CloudfloorDNS, a global Managed DNS and Domain Management service provider, announced today that it has integrated its Netmon™ Server and Network performance monitoring platform into Everbridge’s SaaS-based Unified Critical Communications platform.
As outages and other IT incidents occur, organizations and individuals utilizing the CloudfloorDNS Netmon monitoring platform can use the server and performance monitoring solution to promptly notify the right IT professionals and on-call staff via the Everbridge IT Alerting solution. The integration enables Netmon users to send alerts to the right team members, as well as to publish alerts to a variety of social media platforms, such as Slack, Twitter and other popular services.
By using the Netmon platform along with the Everbridge IT Alerting solution, a CloudfloorDNS customer can leverage Netmon Server alerts to trigger the Everbridge Unified Critical Communications platform to send multimodal communications. This helps to minimize the Mean Time to Know (MTTK) by engaging the right experts as quickly as possible and supplying them with the most up-to-date information, in order to help solve the IT incident. In addition to notifying users via the Everbridge IT Alerting platform, the CloudfloorDNS DNS Failover can automatically fail the server, website or app to a live backup, to reduce any possible service outage.
“We are excited about the integration of such a strong notification and alerting platform into our Netmon server monitoring,” said Jeff Cronstrom, Director of DNS and Operations at CloudfloorDNS. “CloudfloorDNS has over 15 different methods for determining a server failure or degraded application performance – and now with the power of the Everbridge platform, our clients can have confidence that the incident will be identified and resolved quicker than ever before.”
For more information on CloudfloorDNS Managed DNS services, please visit http://www.cloudfloordns.com/server-monitoring/
CloudfloorDNS is a global provider of managed DNS and provides DNS, Geo DNS, Server Monitoring, DNS Failover and other DNS related service, as well as Domain Registration with over 170 TLD’s. CloudfloorDNS offers low cost, highly resilient Anycast DNS and related services with over 63,000 domain names with customers in over 190 countries. CloudfloorDNS is a subsidiary of Everbridge. For more information about CloudfloorDNS and its services, see the company’s website at http://www.cloudfloordns.com/
Everbridge is a global provider of SaaS-based unified critical communications solutions. During mission-critical business events or man-made or natural disasters, the Everbridge platform enables customers to quickly and reliably deliver the right message and reach the right people, on the right device, in the right location, at the right time. Utilizing sophisticated communications technologies, Everbridge has the ability to deliver and verify messages in near real-time to more than 100 different communication devices, in over 200 countries and territories, in multiple languages – all simultaneously. Everbridge is based in Boston and Los Angeles, with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, www.everbridge.com/blog, and follow on Twitter and Facebook.
Jeff Benanto, 781-373-9879
12-23-2015 - Holiday Schedule 2015 & Early 2016 - Closed Dec 24th/25th & Jan 1st 2016
Please note: During the US Christmas and New Year Holidays CloudfloorDNS will have limited supports while our employees enjoy the Christmas and New Year holidays with their families. We will have limited support hours on Thursday December 24th and Friday December 25th, as well as on Friday January 1st 2016. Please use the helpdesk to submit your support tickets and a CloudfloorDNS support representative will assist you soon.
11-26-2015 - Holiday Schedule 2015 - Closed Nov 26 & 27th 2015
Please note that during the US Thanksgiving Holiday CloudfloorDNS will have limited support on Thursday November 26, 2015 and Friday November 27, 2015
09-07-2015 -CloudfloorDNS Worldwide offices Closed on 09/07/2015
Please note that our worldwide offices will be closed on Monday September 07. We will re-open on Tuesday September 8th. The helpdesk will be monitored for emergency situations.
07-30-2015 - CloudfloorDNS Website/Management Panel site Maintenance
Apologies for this very short notice, an upstream provider will be performing emergency network maintenance during the following date and time:
Start (Local UK BST): Thursday 30th July 2015 02:00
End (Local UK BST): Thursday 30th July 2015 06:00
This maintenance will be SERVICE IMPACTING.
DNS will not be impacted and will continue to operate normally.
Impact: There will be loss of network service at some point during the time frame stated above whilst the work is completed. This will effect the CloudfloorDNS website, Management Panel ans some email services.
The loss of service is expected to last up to 10 minutes.
07-16-2015 - Email Services coming to an end
We are regrettably announcing that we will be shutting down all add-on email services such as Zimbra Hosting, POP/IMAPhosting services, MailScan Services, Backup MX/Email Services in just over 1 months time.
This will NOT affect email forwarding services that are integrated with our DNS and Domain Management services or any other service other than specifically mentioned above. This has been a hard decision and we realize these services are important to some of our users. Unfortunately is not within our core DNS and Domain name services so we are discontinuing those services.
The current End of Life (EOL) date will be August 31, 2015. We will be shutting down these services and removing the email options from the website.
Please make arrangements for migrating your email to Gmail/Google Apps, or another email service provider. We can also help you with any MX record changes should you have DNS with CloudfloorDNS. This will NOT affect DNS any other service for you or your organization, just the email services listed above.
We will be contacting our email customers directly and also offering pro-rated refunds or CloudfloorDNS webzones or other DNS related services in exchange. For questions and refund inquires, please contact us by submitting a support ticket to the Support Centre or by emailing firstname.lastname@example.org and a representative will be in touch with you shortly.We look forward to your continued support of our DNS and Domain Name Services.
06-04-2015 - CloudfloorDNS announces two new additions to our team
CloudfloorDNS Bolsters Leadership Team to Expand North American Enterprise Business and Anycast DNS Network
Burlington, MA – June 4, 2015 – CloudfloorDNS, a leading provider of Managed DNS services, today announced the addition of Eric McIntyre as senior director of DNS business development, and Jeff Cronstrom as senior director of DNS network engineering and operations. The two DNS industry veterans will leverage their strong technical and operational experience to help the company continue its track record of growth and innovation. CloudfloorDNS is a subsidiary of unified critical communications provider, Everbridge.
“I’m thrilled to have the opportunity to work with such a great organization. I was impressed by CloudfloorDNS’ full feature set and service offerings, as well as the people and technology that power it,” said McIntyre. “The cloud infrastructure market is poised to grow to almost $93 billion by 2019 and I’m very excited to be part of that growth.”
Eric McIntyre brings over 20 years of hands-on DNS experience to his new role. Prior to CloudfloorDNS, he served as systems engineer at Lotus Development, co-founder and VP of business development at TZO.com, and senior partner representative at Dyn. Throughout his career, McIntyre has excelled at understanding both the technical aspects of DNS and business functions necessary for company growth. Jeff Cronstrom has over 17 years of experience in the DNS and domain name industries. Part of the original team that started TZO.COM, Cronstrom served as the company’s CTO prior to being acquired by Dyn Inc. He designed and built the TZO DNS Anycast Network and was instrumental in extending the Anycast Network to remote regions.
“We are excited about the addition of such strong and experienced DNS executives to our CloudfloorDNS team,” said Jaime Ellerston, CEO of Everbridge and CloudfloorDNS. “Both Jeff and Eric have proven experience in this fast growing space and bring the right mix of technical skills and business acumen to their new roles. We look forward to leveraging their expertise as we navigate the complexities of the DNS market and pursue the next phase of the company’s growth.”
CloudfloorDNS is a leading provider of managed DNS in Europe and provides DNS, Geo DNS, Server Monitoring, DNS Failover and other DNS related service, as well as Domain Registration with over 170 TLD’s. CloudfloorDNS offers low cost, highly resilient Anycast DNS and related services with over 60,000 domain names with customers in over 190 countries. CloudfloorDNS is a subsidiary of Everbridge – the worldwide leader in Unified Critical Communications. For more information about CloudfloorDNS and its services, see the company’s website at http://www.cloudfloordns.com.
Everbridge is the leading unified critical communications platform trusted by corporations and communities of all sizes that need to reach the right people for immediate action, collaboration, and decision-making. Connecting more than 100 million people and internet-connected devices, the company provides reassurance that secure, compliant messages are delivered, locally and globally, received and responded to, no matter the recipient’s location. Everbridge is based in Boston, Los Angeles, San Francisco, Beijing and London.
For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook.
Jeff Benanto, 781-373-9879; email@example.com
05-26-2015 - .investments TLD now available
We are proud to announce that .investments domains are now available to register via the platform.
05-18-2015 - May 25th UK bank holiday opening hours
Just a reminder that our UK office will be closed for the May Public holiday this Monday, 25th.
05-01-2015 - CloudfloorDNS launches new Anycast DNS Network
This week CloudfloorDNS has launched their new Global Anycast Network with 14 locations in 4 Continents increasing capacity while drastically decreasing query times. CloudfloorDNS offers industry leading Geographic DNS Targeting services utilizing EDNS0 client-subnet for the best possible location discovery of your clients. Coupled with these targeting services are Regional Load Balancing, Monitoring and Failover. For more information you may contact myself of or sales team – firstname.lastname@example.org
12-19-2014 - Holiday Hours
Happy holidays to all our clients around the globe.
We will be closing our office at 1700 Friday 19th December for the start of the holiday period. We will re-open as normal on the 5th of January. During this time, emergency support will be available via the ticket system as usual.
We hope this holiday season provides you all a chance to enjoy time with family and friends, and look forward to a new and prosperous new year.
10-21-2014 - 2 factor authentication now available
2 factor authentication is now available to all accounts and can be enabled from the profile page (my account menu, my profile).
2 factor authentication requires the use of the third party Google Authenticator or compatible application and will require you enter a special one time code each time you login, in addition to your normal user name and password. With 2 factor authentication enabled, even if someone steals your password, they will not be able to login to your account.
We encourage the use of this technology in order to increase security for users. Be aware that once enabled, it will not be possible to reset your password unless you also have the correct authentication codes. Be aware that if you loose your ability to authenticate (loose your phone for example), for security reasons, it is not a simple matter to gain access to your account again.
09-29-2014 - SPF Record type Deprecated
We would like to draw our dns users attention to the following regarding SPF type records
Earlier this year we added the ‘SPF’ record type to our DNS interface and systems. This was done due to demand from users, despite our recommendation users stick with TXT. Our official stance and our reply to most users was to use TXT records instead and the reasons were typically explained.
We would like to draw users attention to RFC7208, which essentially now officially depreciates the use of SPF type record in favor of the TXT type record for SPF and provides similar reasons to the ones we explained to users when querying why we did not support/recommend their use.
We will leave SPF in the interface as some users have in fact now utilised the type, but we would recommend anyone using the records to read the RFC and stick to the standard TXT SPF type.
09-15-2014 - Bitcoin now accepted for pre-funding accounts
Users can now prefund their accounts using Bitcoin. From the ‘my account’ menu, ‘fund my account’. Select the amount in GBP you wish to deposit. The appropriate amount in Btc will be shown along with a QR code for easy payment etc.
Please note that it takes 45-60 minutes usually to credit your account for Bitcoin payments. This is due to the need to ‘verify’ the transactions.
06-10-2014 -.UK Domain Launch
As of today users can apply to register .uk domains with Nominet. These are shorter versions of the popular .co.uk domains. Whilst registration of these names is now freely available, Nominet has taken the step of initially reserving the .uk version of the domain that has a matching .co.uk or other existing .uk tld for the original recipient of that name. Please note that when searching for .uk names via our site, whilst they may show as available, they may also show as ‘reserved for registrant of xxx.co.uk’. This means that _only_ the registrant of that name is eligible to register the .uk domain. If you are the registrant and are entitled to register the name, it is _very_ important that the information you supply for the new registrant match _exactly_ the information on record for the existing name. The following rules must be met
To exercise a right to a .uk domain name the registrant name, street 1 address, postcode, country code and email
will need to match exactly the details of the third level domain name with the right. When making this check the
following will apply:
• The check will be case insensitive
• All abbreviations, single spaces, accents or foreign characters, apostrophes, full stops, commas or other
punctuation marks must match exactly
We suggest applicants check WHOIS from the www.nominet.org.uk website to determine what contact information nominet have on record for any domains.
Please note that in addition to the registrant and contact details needing to match _exactly_ the details of the qualifying registrant, it is possible that some domains registered a long time ago with poor quality contact information may require fixing before you can register the .uk version of the name. Typical examples we are seeing is where names are registered to individuals with fake names (company, ‘webmaster’, etc.). To change the registrant on a domain you will need to contact Nominet directly.
Either the registrant or the address for service for second level domains must have a country code of GB, GG, JE or IM
Due to the likely large volume of unqualified applications, we _will not_ be offering refunds for users that clearly apply for names they are not entitled to or do not follow these guidlines. This is to discourage the amount of clearly invalid applications.
06-06-2014 - New Features - SPF Type and client_subnet options
We would like to announce a some new features over the next few weeks for our dns services. The first 2 of which are SPF record type support and new server client_subnet support.
SPF Support – This will allow you to add the relatively new SPF record type to your domains dns. Most people use TXT spf records and these are backwardly compatible with everything. There is however a newer SPF type that whilst used in an identical way to the TXT SPF record will provide only the SPF record rather than all the matching TXT records in your zone. This can make your dns a bit more effiecient for clients that do query the new type. You might like to consider duplication of your TXT spf record, if you have one, into the newer SPF type. Note – We don’t recommend removing your TXT spf in favour of SPF as not all clients support the SPF type, nor look for it.
Client subnet matching – With the advent of large public recursive dns services such as Google, some challenges in geo location occur. This is because whilst traditionally you expect the clients dns resolver to be reasonably geographically representative of where the user is, with public recursive networks that are global, this is not always the case. To resolve this, there is now a new method that some providers like google are now using to encode the clients IP address within the dns request. This enables us to detect and more correctly identify the users geographic location, even if the resolver they use is very far away from the user. This will greatly increase the accuracy of the geographic statistics we provide as well as the geo location services.
The updates are rolling out across the network over the next few weeks. SPF support is live in the interface now if you wish to start using it (it will be functional as the roll-out proceeds).
We expect to be able to inform you of further new features shortly.
04-23-2014 - WHOIS Email Contact Validation
Due to new ICANN rules As of January 1, 2014, the Internet Corporation for Assigned Names and Numbers (ICANN) has mandated that all ICANN accredited registrars begin verifying the WHOIS contact information for all new domain registrations and Registration contact modifications. This is done via the registry sending a email to the listed whois contact asking them to verify the contact information by clicking a link in the email. The existing contact information will be displayed in the email. All you need do to verify your domain is click the link in the email – nothing further. If the displayed information is out of date, please login to your account via the CloudfloorDNS web site and update your contact information.
IF YOU DO NOT VALIDATE YOUR DOMAIN WHEN REQUESTED IT WILL STOP WORKING.
04-11-2014 - Heartbleed SSL vulnerability
We are getting many queries regarding the recent publicity around the heartbleed vulnerability in OpenSSL implementations and clients asking if their accounts with us are effected. To answer these questions, no, they are not. The web technology including this web site that caries unencrypted user data used on our platform does not utilise the vulnerable packages.
As a precaution, if you believe you have used the same password for your account on this web site or related services as you have with other third party services and feel those may have been compromised, we encourage you to change your account password on our site using the my account, my profile option .